[ Your Name ]

9301 Ryden Rd.
Grand Portage, MN 55605
- We charge $4.00 per parcel under 40 lbs.
- $15.00 minimum per skid when we use our forklift
- Bring tracking information when picking up parcels

Frequently Asked Questions:
Find other Frequently asked questions here

Getting Started

How does it work?

Address your parcel as shown above, with your name and our address. Track your parcel online, you will be able to see exactly where your parcel is at all times. After the tracking says "delivered" and signed for give us a full day for processing before coming to pick up. 
Bring your picture ID, tracking information and a copy of the invoice with when picking up your parcel.

How should I label my parcel?

When you have a parcel delivered to our store, fill out the shipping information using your full name and our address. DO NOT mention the store name or phone number in any way. DO NOT mention Ryden's Border Store anywhere on the label.

Should I put "C/O Ryden's Border Store" on the label?

No! Sometimes a shipper might forget your full name and only put ours. Without your name on the label we have no way of knowing who the parcel belongs to. When shipping to our store, put your full name and our address.

Can I use the store phone number on my order?

No. If the company or shipper has a question they need to be able to contact you. Calling us will not help them or you. When placing an online order use all of your proper information, only use our address for your shipping information.

Can you email me when my parcel arrives?

At this time our current system does not allow for us to contact individual customers. You can always track your parcels online through the shipper for up to date delivery information. We are actively looking into implementing a new system that will allow us to better serve you, but at this moment we greatly appreciate your business and your patience.

Do you accept COD parcels?

At this time we are not able to accept CODs for any parcel carrier.

Delivery and Tracking

Why isn't my parcel there yet?

Most carriers need 3-5 business days for delivery. If it has been longer than 5 days and still no sign of your parcel in our system there is a variety of reasons it may not be in our system. Please track your parcel on the carriers website (UPS, USPS, Fedex, Speedee). If the tracking says that your parcel has been delivered give us a call with that tracking number.

My parcel left Duluth at 5:00 am this morning, when can I pick it up?

We can not guarantee when your parcel will arrive here. All delivery trucks have many stops to make therefore it takes longer to get to our store. We cannot promise that any delivery will be ready for pick up on the same day. Please continue to watch the tracking status. When the statue says that it has been delivered and signed for please give us a full day for processing before coming to pick up.

Do you sign for parcels?

Yes, we sign for all carriers except USPS. For USPS the tracking information needs to show delivered once to the Grand Portage Post Office then a second time to our store. Please allow one full day for processing after the tracking says "delivered" before coming to pick up and be sure to bring your tracking number with you.

My freight order says that it would be delivered today, where is it?

Not all freight companies deliver this far north. Many will drop-ship your order with another freight company in Duluth. Once the order has made it to Duluth they will mark it as delivered, however, it may not make it to our store for several more days. Call the company which you ordered from and ask them who they drop shipped with and for the new tracking number.

Can you tell me which parcel is there?

The only information we know is when your parcel arrived at our store and how it came  (UPS, USPS, Fedex, Speedee). We cannot tell you where it came from or what is in the box

What is a tracking number?

A tracking number will be given to you by the shipping company that is carrying your parcel, USPS, UPS, Fedex, Speedee. Using the shippers website you will be able to track the progress of your parcel from its original location all the way to our store. Please keep in mind the tracking number is different from a order number. It is also very important to remember that an order may have more then one tracking number. Every box that is shipped has its own tracking number much like a finger print. Please give us a full day of processing before coming to pick up your parcel and always bring all the tracking numbers with you.

I have an order number, is that the same?

No, I order number is for the company you ordered from. The tracking number will be from the company that delivers your parcel (UPS, USPS, Fedex, Speedee). It is like a unique finger print for each box that tracks its route from there to our store. This is the number we will need.

How do I know if there is a tracking number?

A majority of the parcels that come in have a tracking number. If your order is coming in a box via UPS or Fedex, it must have a tracking number. This is like the boxes own personal finger print. The only time a delivery will not have a tracking number is if it is a small envelope coming through USPS with just stamps. Check with the party shipping your parcel to confirm whether or not there is tracking information.

What if my parcel has NO TRACKING NUMBER?

If an envelope comes in our general mail, with no tracking information, it goes into a general mail bin. We cannot guarantee anything that comes in this way and therefore do not recommend it. However, if you know something will be coming in general mail with just a stamp and no tracking number, let us know when you come in and we will provide you with the general mail bin to look through. 

Will you call me when my parcel comes in?

Unfortunately, we receive far too many parcels every day to be able to call individual customers. Please use the online tracking to keep an eye on your parcels progress. Once the tracking says "Delivered" gives us a full day of processing time before coming to pick it up and make sure you bring your tracking information with you.

The tracking says my parcel is in St. Paul

If your parcel says that it reach St. Paul today, then the following business day it will be transferred to Duluth before being delivered here. However, we cannot guarantee when it will arrive or when we will have it processed. Please allow one full day for processing after the tracking says "delivered" before coming to pick up and be sure to bring your tracking number with you.

The tracking says my parcel is in Superior.

If the tracking information says that your parcel left Superior today then it will reach our store sometime today before closing. However, we cannot guarantee when it will arrive or when we will have it processed. Please allow one full day for processing after the tracking says "delivered" before coming to pick up and be sure to bring your tracking number with you.

The tracking says my parcel is in Duluth.

If the tracking information says that your parcel left Duluth today then it will reach our store sometime today before closing. However, we cannot guarantee when it will arrive or when we will have it processed. Please allow one full day for processing after the tracking says "delivered" before coming to pick up and be sure to bring your tracking number with you.

The tracking says "OUT FOR DELIVERY", when can I pick up my parcel?

This means that your parcel is on the truck on its way to our store. Keep an eye on the tracking it may take some time to make it to us. Once your parcel has been marked as "delivered" give us a day for processing before coming to pick up and bring the tracking number with you.

Picking Up

What should I bring when I come to pick up my parcel?

You will need your valid picture ID (passport, drivers license or health card), we also strongly recommend you bring a copy of the tracking number and your invoice.

Should I bring my tracking information with?

YES! It is always a good idea to bring your tracking information when you come to pick up a parcel.

Should I bring an invoice?

YES! We do not require any proof of purchase. However, it's always a good idea to bring an invoice for when you go back through the border. Many businesses are going paperless and therefore DO NOT include an invoice in the parcel. Never assume there will be one in the box.

My parcel has been there a long time, are you going to send it back?

No, we don't send parcels back however we only maintain responsibility for a parcel up to 60 days and we do start adding charges after one month. We prefer you to pick all your parcels as soon as possible, we do not have enough room to store parcels longer then absolutely necessary.

Can my friend pick up a parcel for me?

Absolutely! As long as they have their picture ID (passport, drivers license or health card) with them. We also strongly recommend sending them with the tracking information and a copy of the invoice.

I have a large number of parcels coming, can I wait to pick them all up at once?

If you chose to let a large quantity of parcels pile up here, you are running the risk of complications. Please make trips as often as possible to pick up your parcels to keep the number that are here down. Also it is VERY important that you keep tracking information for EVERY box coming in. Please keep in mind we do not have space to keep parcels long term. We maintain responsibility for parcels up to 60 days and we do hold the right to start adding holding fees after two weeks.

Can I pick up one parcel and leave the others until next time?

We do not recommend doing this. We prefer you to pick all your parcels at once, we do not have enough room to store parcels longer then absolutely necessary. However, if you must pick up only one parcel please keep in mind we do not know what orders you have here or where they came from. You MUST bring the tracking number for the parcel you want to pick up AND know the exact day of delivery and which company delivered it.

How long can I leave my parcel there?

We strongly strongly recommend picking up your parcels with in two weeks of delivery. We do not have the space to hold onto parcels long term. After a month we start charging hold fees, and after 60 days we are no longer responsible for the parcel.

What if I put your store name on the label?

Sometimes, if you mention our store name in the shipping information your name might get knocked off the label. Without your name on the label we have no way of knowing who the parcel belongs to. We receive parcels like this every day, we don't want this to happen to you. If a parcel does come in without your full name on it we will need the tracking number given to you by the shipping company in order to find your parcel.

I forgot to put my FULL NAME in the shipping information, now what?

Without your full first and last name on the label we have no way of knowing who the parcel belongs to. We receive parcels like this every day, we don't want this to happen to you. If a parcel does come in without your full name on it we will need the tracking number given to you by the shipping company in order to find your parcel.


General Questions

Do you except Canadian currency for payment?

We except US and Canadian cash (subject to current exchange rates). We also except Visa, Master Card and Discover.

Can you ship out FedEx?

Yes we can, we are a registered FedEx shipping depo, bring your parcel with all the necessary shipping information to ship out. We do not always have boxes or envelopes for packing, so please bring your shipment securely packed.

Can you ship out UPS?

We are not a registered UPS shipping depo, however if you have a prepaid label on your parcel the UPS driver will pick up your parcel from our location. We can however send out parcels using FedEx.

Can you ship out USPS?

We are not a post office, however we do provide stamps for small envelopes and if your parcel has a prepaid label the mail driver will pick up your parcel from our location. If you need to ship large parcels using USPS the Grand Portage Post Office is located 6 miles down the road in the back of the Trading Post, otherwise we can send parcels using FedEx.

What is the phone number for the border?

USA Customs:  218-475-2244
Canadian Customs: 807-964-2093

Are you open for pick up on holidays?  

We are open every holiday except Christmas. We close early on Thanks Giving and Christmas Eve and stay closed through Christmas Day.
When labeling your parcels only use YOUR NAME & our address. Do not mention our store name, this can confuse shipper, every day we have parcel come in with no customer name on them, we don't want this to happen to you!

THINGS TO REMEMBER:

DO track your parcel online.

You should be given a tracking number by the parcel carrier or by the party shipping your parcel.

DON'T put "C/O Ryden's Border Store" anywhere on the address label.

We just need to know your full name. Sometimes a shipper will inadvertently bump your information off the label and only print our store name. Unfortunately, with out your full name on the label we have no way of knowing who the parcel belongs to.

DO bring your tracking information when you come to pick up your parcel.

This will help us better serve you.

DON'T label a parcel with JUST your first name.

The more information you give us the better we can help you. Give us your full first name, last name, and if needed, a middle initial.

DO wait a while after delivery statues.

Please allow us time to process and log your parcel before coming for pick up.

DON'T give our phone number as yours.

If the shipper has questions or concerns they need to be able to contact you. Calling our store will not help them or you.

DO put down all your information.

Our address should only be used for the SHIPPING address. Everything else should be your information. Use your phone number and your mailing address for the billing information, etc.

How it Works:

1. Address your parcel as shown above, with your name and our address.
2. Track your parcel online, you will be able to see exactly where your parcel is at all times.
3. Bring your picture ID, tracking information and a copy of the invoice with when picking up your parcel.